Maintenance Request
In Case Of Emergency
For Life-Threatening Emergencies
FOR LIFE THREATENING EMERGENCIES, PLEASE DIAL 9-1-1 IMMEDIATELY!
If the emergency involves a fire, medical, criminal, or similar emergency, notify the proper authority or call 911 prior to calling us.
For Maintenance Emergencies, Please Follow the Following Guidelines:
- Call our 24/7 call center at (424) 282-8696.
- Please call our office at (424) 777-9848 X 6 several times in a row. If we don't answer, please leave us a clear voice message. Make sure you repeat your name, address, and phone number twice and clearly state your issue. Keep trying to reach us every 15-20 minutes until you get hold of us.
- Email us at contact@hawkmgmt.com. Make sure you mark your email as urgent.
- Submit a work order through the tenant portal at Tenant Portal - Hawk Management.
- See if there is anything you can do in the meantime to prevent the problem from becoming more severe. For example, if you have a leak from the ceiling, put a bucket underneath it to prevent further water damage. See our DIY Maintenance page for tips and instructions on things you can do yourself.
- If after following all the instructions above, you do not receive a response within a reasonable amount of time and the situation is getting worse (for example a flood that is causing more damage), please call a vendor to come out and stop the issue from becoming more severe (If time permits, please try to shop around and get the best price you can). Make sure the company you hire is licensed and insured. However, do not have them do any repair work other than stop the problem from becoming more severe. For example, if there is a hole in a pipe that is flooding the property, have them either turn off the water or clamp the pipe, but do not have them replace the entire pipe as we can handle that later. Make sure you get a receipt from the vendor so that we can reimburse you. To clarify, this policy is only for dire emergencies and should not be used for normal repairs. If you hire someone to do work, and it is later deemed that the issue was not an emergency, or that the work was not necessary, you will not be reimbursed. Make sure you use common sense and wise judgement when determining if an issue is an emergency or not.
DIY Maintenance
Below are some articles as well as some links to DIY Maintenance videos we found on YouTube that you can try yourself. We tried to include as many as we could, but if you can't find what you are looking for here, please check www.youtube.com.
If any of the videos are not working, or if you think we should add or replace a video about a certain topic, please Contact Us and let us know.
Please use extreme caution if you choose to try any of these, and if for any reason you do not feel comfortable doing so, please contact us immediately.
Dishwasher Draining Issues
Dishwasher draining issues can arise due to various reasons, ranging from food debris blockages to pump or drain hose problems. Here are some steps to troubleshoot a dishwasher not draining:
- Check for Blockages: Inspect the dishwasher for any obvious blockages. Remove any accumulated food debris or material at the bottom.
- Inspect the Drain Basket and Filter: Clean the clogged drain basket and filter located at the dishwasher's bottom.
- Check the Drain Hose: Straighten any kinks and, if necessary, clean or replace the drain hose.
- Check the Garbage Disposal: Ensure the garbage disposal, if applicable, is clear of food waste and functioning correctly.
By following these steps, you can troubleshoot and address a dishwasher not draining, ensuring your kitchen remains clean and functional.