In Case Of Emergency
If the emergency involves a fire, medical, criminal, or similar emergency, notify the proper authority or call 911 prior to calling us.
For maintenance emergencies, please follow the following guidelines:
1) Call our 24/7 call center at (424) 282-8696.
2) Please call our office at (424) 777-9848 X 6 several times in a row. If we don't answer, please leave us a clear voice message. Make sure you repeat your name, address, and phone number twice and clearly state your issue. Keep trying to reach us every 15-20 minutes until you get hold of us.
3) Email us at [email protected]. Make sure you mark your email as urgent.
4) Submit a work order though the tenant portal at Tenant Portal - Hawk Management (hawkmgmt.com).
5) See if there is anything you can do in the meantime to prevent the problem from becoming more severe. For example, if you have a leak from the ceiling, put a bucket underneath it to prevent further water damage. See our DIY Maintenance page for tips and instructions on things you can do yourself.
6) If after following all the instructions above, you do not receive a response within a reasonable amount of time and the situation is getting worse (for example a flood that is causing more damage), please call a vendor to come out and stop the issue from becoming more severe (If time permits, please try to shop around and get the best price you can). Make sure the company you hire is licensed and insured. However, do not have them do any repair work other than stop the problem from becoming more severe. For example, if there is a hole in a pipe that is flooding the property have them either turn off the water or clamp the pipe, but do not have them replace the entire pipe as we can handle that later. Make sure you get a receipt from the vendor so that we can reimburse you. To clarify, this policy is only for dire emergencies and should not be used for normal repairs. If you hire someone to do work, and it is later deemed that the issue was not an emergency, or that the work was not necessary, you will not be reimbursed. Make sure you use common sense and wise judgement when determining if an issue is an emergency or not.
For maintenance emergencies, please follow the following guidelines:
1) Call our 24/7 call center at (424) 282-8696.
2) Please call our office at (424) 777-9848 X 6 several times in a row. If we don't answer, please leave us a clear voice message. Make sure you repeat your name, address, and phone number twice and clearly state your issue. Keep trying to reach us every 15-20 minutes until you get hold of us.
3) Email us at [email protected]. Make sure you mark your email as urgent.
4) Submit a work order though the tenant portal at Tenant Portal - Hawk Management (hawkmgmt.com).
5) See if there is anything you can do in the meantime to prevent the problem from becoming more severe. For example, if you have a leak from the ceiling, put a bucket underneath it to prevent further water damage. See our DIY Maintenance page for tips and instructions on things you can do yourself.
6) If after following all the instructions above, you do not receive a response within a reasonable amount of time and the situation is getting worse (for example a flood that is causing more damage), please call a vendor to come out and stop the issue from becoming more severe (If time permits, please try to shop around and get the best price you can). Make sure the company you hire is licensed and insured. However, do not have them do any repair work other than stop the problem from becoming more severe. For example, if there is a hole in a pipe that is flooding the property have them either turn off the water or clamp the pipe, but do not have them replace the entire pipe as we can handle that later. Make sure you get a receipt from the vendor so that we can reimburse you. To clarify, this policy is only for dire emergencies and should not be used for normal repairs. If you hire someone to do work, and it is later deemed that the issue was not an emergency, or that the work was not necessary, you will not be reimbursed. Make sure you use common sense and wise judgement when determining if an issue is an emergency or not.
