Our Guarantees
We care about our customers and we want them to be happy with our service!
As such we offer the following guarantees:
As such we offer the following guarantees:
1) Contract Guarantee - We know long-term contracts can be scary, so we made our management agreements month-to-month with no termination fees or penalties. We believe we should earn your business everyday.
2) Tenant Placement Guarantee - If a tenant we place in your property fails to abide by the contract and must be removed, or they simply break their lease in the first year, we will waive our fee to secure a new tenant.
3) Management Fee Guarantee - We believe that if we cannot collect the rent, then we should not be paid. You only pay us a management fee if we successfully collect the rent due.
4) Leasing Fee Guarantee - We do not charge you a leasing fee until the lease is signed and the payment has been made by the tenant.
5) Response Time Guarantee - Nobody like waiting for a response, that is why we promise to respond to all communication as soon as possible, but no later than 48 hours.
6) Legal Compliance Guarantee - Don't risk a lawsuit! We ensure full compliance with federal, state, and local fair housing laws, as well as California habitability, application screening, and right-to-cure laws.
7) 24/7 Online Reports - We provide you with secure online access to your monthly statements 24 hours a day, 7 days a week.
8) 24/7 Call Center - Our call center is always open to protect your property around the clock. We have low, normal, and urgent protocols to ensure cost control, and we prescreen all of our vendors.
9) Maintenance Surveys - To ensure all repairs we done properly, we email tenants a survey after each job is completed to ensure that the work was done right and that they are satisfied.
10) Price Match - We will price match any written offer for identical services by a licensed competitor.
11) Rental - If we do not secure a tenant within 21 days (with agreed upon rent) we will waive your first month’s management fee.
2) Tenant Placement Guarantee - If a tenant we place in your property fails to abide by the contract and must be removed, or they simply break their lease in the first year, we will waive our fee to secure a new tenant.
3) Management Fee Guarantee - We believe that if we cannot collect the rent, then we should not be paid. You only pay us a management fee if we successfully collect the rent due.
4) Leasing Fee Guarantee - We do not charge you a leasing fee until the lease is signed and the payment has been made by the tenant.
5) Response Time Guarantee - Nobody like waiting for a response, that is why we promise to respond to all communication as soon as possible, but no later than 48 hours.
6) Legal Compliance Guarantee - Don't risk a lawsuit! We ensure full compliance with federal, state, and local fair housing laws, as well as California habitability, application screening, and right-to-cure laws.
7) 24/7 Online Reports - We provide you with secure online access to your monthly statements 24 hours a day, 7 days a week.
8) 24/7 Call Center - Our call center is always open to protect your property around the clock. We have low, normal, and urgent protocols to ensure cost control, and we prescreen all of our vendors.
9) Maintenance Surveys - To ensure all repairs we done properly, we email tenants a survey after each job is completed to ensure that the work was done right and that they are satisfied.
10) Price Match - We will price match any written offer for identical services by a licensed competitor.
11) Rental - If we do not secure a tenant within 21 days (with agreed upon rent) we will waive your first month’s management fee.
